Privacy statement

About Our Privacy Policy

AI+Marketing cares deeply about your privacy. We therefore process only data that we need for the purpose of providing and improving our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available on it by AI+Marketing. The effective date of these terms is 05/10/2024. When a new version is published, the validity of all previous versions ends. This privacy policy describes which data about you we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have with respect to the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy contact person. You will find the contact details at the end of this policy.

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About Data Processing

Below you can read how we process your data, where we store it, which security techniques we use, and who can view the data.

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Webshop Software

Wix.com
Our webshop is built with software from Wix.com. Personal data that you provide to us for the purpose of our services is shared with this party. Wix.com has access to your data to provide us with technical support, they will never use your data for any other purpose. Under our agreement with them, Wix.com is required to take appropriate security measures. These measures include the application of SSL encryption and a strong password policy. Wix.com uses cookies to collect technical information related to your use of the software, no personal data is collected or stored. Wix.com reserves the right to share collected data within its own group to further improve its services.

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Web Hosting

Wix.com
We purchase web hosting and email services from Wix.com. Wix.com processes personal data on our behalf and does not use your data for its own purposes. This party may collect metadata about the use of the services. This is not personal data. Wix.com has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Wix.com is bound to confidentiality under the terms of our agreement.

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Email and Mailing Lists

Anders
We send our newsletters and transactional emails using our webshop software “Anders.” All confirmation emails you receive from our website and web forms are sent via the servers of Anders. Anders will never use your name and email address for its own purposes. At the bottom of every email automatically sent through our website, you will see the unsubscribe link. If you click this, you will no longer receive emails from our website. This may significantly reduce the functionality of our website. Your personal data is transmitted, stored, and accessed securely by Anders. Anders uses cookies and other internet technologies to determine whether emails are opened and read. In addition, Anders processes information about you as a recipient and the subject line of emails to improve service quality, this data is retained for 30 days. Anders reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Gmail
We use Gmail for our regular business email. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail has no access to our mailbox, and we treat all our email correspondence confidentially.

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Payment Processors

Mollie
For handling some of the payments in our webshop we use the Mollie platform. Mollie processes your name, address and city information, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share anonymized data with third parties. All safeguards mentioned above regarding the protection of your personal data also apply to parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than permitted under statutory retention periods.

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Reviews

Google
We collect reviews via Google. If you leave a review through Google, you must provide your name and email address. Google shares this information with us so that we can link the review to your order. In some cases, Google may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with Google. They use this information solely to invite you to leave a review. Google has taken appropriate technical and organizational measures to protect your personal data. Google reserves the right to engage third parties in order to deliver its services, for which we have given Google consent. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Google engages third parties.

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Shipping and Logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this purpose, we share your name, address, and city information with PostNL. PostNL uses this data only for the purpose of fulfilling the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

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DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out deliveries. For this purpose, we share your name, address, and city information with DHL. DHL uses this data only for the purpose of fulfilling the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.

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Invoicing and Accounting

DigiBTW
We use DigiBTW for our administration and accounting. We share your name, address and city information, and details regarding your order. This data is used to administer sales invoices. Your personal data is protected, transmitted, and stored securely. DigiBTW is bound to confidentiality and will treat your data as confidential. DigiBTW does not use your personal data for purposes other than those described above.

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Purpose of Data Processing

General Purpose of Processing

We use your data solely for the purpose of our services. This means that the purpose of processing always has a direct link to the assignment you give us. We do not use your data for targeted marketing. If you share data with us and we use this data to contact you at a later time other than at your request, we will ask your explicit consent. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under an agreement with us or an oath or legal obligation.

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Automatically Collected Data

Data automatically collected by our website is processed with the aim of further improving our services. This data, for example your IP address, browser, and operating system, is not personal data.

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Cooperation in Fiscal and Criminal Investigations

In some cases, AI+Marketing may be required by law to share your data in connection with government-led fiscal or criminal investigations. In such a case, we are compelled to share your data, but we will resist this within the limits permitted by law.

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Retention Periods

We retain your data for as long as you are a client of ours. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat it as a request to be forgotten. This also means that we do not keep your data longer than two years from the last contact or transaction, unless a statutory justification applies. Under applicable administrative obligations, we must retain invoices containing your personal data for as long as the statutory term applies. Employees no longer have access to your client profile and documents that we created in connection with your assignment.

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Your Rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke them. As a rule, to prevent misuse, we send copies and transcripts of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. We keep a record of completed requests. In the case of a request to be forgotten, we keep anonymized data. You will receive all copies and transcripts of data in the machine-readable format used within our systems. You have the right at any time to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

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Right of Access

You always have the right to view the data that we process or have processed that relates to your person or can be traced back to you. You can submit such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.

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Right to Rectification

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you corrected. You can submit such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been adjusted.

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Right to Restrict Processing

You always have the right to restrict the data that we process or have processed that relates to your person or can be traced back to you. You can submit such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

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Right to Data Portability

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you carried out by another party. You can submit such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send transcripts or copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address known to us. In such a case, we will likely no longer be able to continue providing services, because a secure linkage of data files can no longer be guaranteed.

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Right to Object and Other Rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of AI+Marketing. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is well founded, we will make copies or transcripts of the data we process available to you, then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that makes this right applicable. If you believe this is the case, contact our privacy contact person.

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Cookies

Google Analytics

Cookies from the American company Google are placed through our website as part of the Analytics service. We use this service to track and receive reports on how visitors use the website. Due to applicable laws and regulations, this processor may be obliged to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and track your movements on the internet. Google uses this information to offer targeted advertisements, such as Google Ads, and other Google services and products.

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Third-Party Cookies

If third-party software solutions use cookies, this is stated in this privacy policy.

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Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. This page will always show the most recent version. If the new privacy policy affects the way we process data already collected about you, we will inform you by email.

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Contact Details

AI+Marketing
Romeinenstraat 13
6369CE Simpelveld
Netherlands
T: (064) 913-6210
E: info@aiplusmarketing.nl

Privacy Contact Person
Kjetill Sintzen